Server crash - Probably new world

From our server host we got this massage: and we are furious.

Hello,

We're extremely sorry for this news, we have had an issue when
upgrading the RAM on the node you're situated on. This has resulted
in files being lost. With this comes two weeks free as an apology of
this. Please submit a ticket to get these extra.

We are sending the hard drives off to data recovery to attempt to
recover as much data as we can. We cannot guarantee we will be able
to get this back for you, but we will do our best. We will be re-creating
the servers for you and if you have backups it's advised to upload them.

We do suggest you take regular backups of your server regularly, if such
an event occurs or if you accidently delete your world or anything similar.
Please refrain from making multiple tickets, we understand you will be
angry when reading this news but we will do our best to get this resolved
for you as soon as possible.

Again, we apologize for this.

Regards,
ENS-LTD